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Unmatched Service, Unrivalled Support—Your Success, Our Commitment.

We know that unexpected problems are inevitable, so we offer top-quality nationwide support to keep your operations running smoothly at all times.
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Aspects of Our Unrivalled Service & Support.

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24/7/365 National Service Support

Keeping your business moving with top-quality industrial assets and expert service.

Average Response Time 3 Hours 23 Mins

Providing a cost-effective and efficient solution every time with built-in flexibility to suit your needs.

Meetings to Help Manage & Reduce Costs

Ensuring that your local accredited service technician is on-site within four working hours.

Fully Equipped Workshop Facility

Providing a comprehensive refurbishment facility for all forklifts and warehousing equipment.

Fleet Cost Management for Maintenance Costs

Supporting better decision-making and improved bottom line results through our disciplined approach.

Modern Telemetry Systems to better Your Operations

Bringing the benefits of technology to material handling by connecting lift trucks, operators, and facilities.

Second to None Service.

At Dawsongroup material handling, we keep your business moving with top-quality industrial assets and expert service. As an independent provider, we tailor equipment and support to meet your needs, ensuring maximum productivity.

When issues arise, our skilled engineers respond swiftly to keep your operations running smoothly. With nationwide coverage and personalised local service, we ensure fast, high-quality repairs to keep you running.

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Dawsoncare.

Choose your perfect service plan from Dawsongroup material handling. Whether you have a truck from us, or just need service support for the equipment you own, we can recommend the perfect package from our range of service options tailored to your specific requirements. We aim to provide a cost-effective and efficient solution every time with built-in flexibility should your needs change over the contract period.

Choose from either a full-service contract, a preventative maintenance agreement, a safety inspection agreement or for full flexibility opt for our pay-as-you-go package.

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Spare Parts.

We’re your one-stop shop for spare parts for all types of material handling equipment including forklift trucks, warehousing equipment, access platforms and cleaning equipment.

No matter what make of forklift truck or material handling equipment you operate, we can supply you with spare parts from our extensive parts stockholding; and if we don’t have your requirements in stock, we can normally deliver these to you on the next working day.

When you do have an inevitable vehicle off-road, our nationwide service network ensures that your local accredited service technician is on-site within four working hours. Because they know you, your trucks and your business their van stock will accurately reflect the requirements of your fleet – this is why we have such an enviable first-time fix rate.

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Fully Equipped Workshop.

Our depot at Garforth, West Yorkshire, has a modern and fully equipped 6-bay workshop as well as vehicle lifts, welding bays, metal saws and presses in the machine shop, a hydraulic hose-making facility with heavy-duty swaging machinery, and a brand-new heated spray booth.

This provides a comprehensive refurbishment facility for all forklifts and warehousing equipment, including equipment from our rental fleet that is being prepared for sale, and customer trucks that are in for overhauling or full refurbishments.

When it comes to rebuilds and used equipment, our workshop team has over 25 years of experience and will carry out an extensive and complete inspection which includes a 125-point check, and thorough consultation with the sales team – we will ensure the necessary work to meet all relevant regulations is completed. The same procedure is followed when preparing used machines for casual/contract hire.

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Fleet Cost Management.

Fleet Cost Management from Dawsongroup material handling supports better decision-making and improved bottom line results through our disciplined approach to capturing data and presenting it as knowledge that can be acted upon.

From day-to-day decisions to the big-picture view, we provide the tools that enable managers to identify issues, set goals and measure success.

Understanding your true maintenance expense is the key to gaining control of your costs and identifying opportunities to improve fleet performance. We offer a simple and efficient fleet maintenance management system that accurately captures total maintenance costs for individual lift trucks and entire fleets over multiple locations.

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Telemetry Systems.

Technology has revolutionised the way we capture, share and act on information, in our personal lives and most aspects of modern business. Our range of telematic systems brings the benefits of technology to material handling by connecting lift trucks, operators, and facilities to give you a new perspective on your fleet.

Our telematics system enables forklift fleet users to better manage their operators and assets. The system monitors and communicates a wealth of invaluable fleet truck usage and performance information. Lift truck sensors, remote technology, integrated electronics/display, automated processes and insightful reports work together to reduce paperwork, simplify fleet management and substantially save time and costs.

When robust data drives confident decisions, your organisation can achieve improved results: lower costs, higher productivity, improved safety and compliance, optimised operations.

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Flexible & Bespoke Service & Support Solutions.

Quality

We know that reliability, efficiency, and safety are vital to material handling. That’s why we only offer market-leading assets to ensure your operations are running as smoothly as possible with minimum disruptions and accidents.

Support

We understand that unexpected problems are an inevitable part of any operation, which is why we provide top-quality nationwide support to ensure your systems continue to run smoothly. Our reliable support minimises downtime and keeps your operations on track.

Flexibility

Agility is paramount in modern-day material handling, that’s why we offer built-in flexibility should your needs change over the contract period. This ensures that your operations remain efficient and effective, enabling you to respond swiftly to unforeseen circumstances.

Consultative Service

As an independent rental and service provider, we pride ourselves on our ability to collaborate with many of the leading brands in the industry. Our independence means we prioritise your needs over any brand affiliation, ensuring that you receive the best options available without compromise.

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We pride ourselves on our great customer care.

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