Your Success,
Our Commitment.
What does an hour of downtime really cost you?
Every minute your equipment is down, your business is losing money and momentum. That’s why we don’t just fix problems. We prevent them.
Second to None Service Support.
The truth is, every minute your equipment is down, your business is losing money and momentum. That’s why we don’t just fix problems. We prevent them. Reliability in your world isn’t a luxury; it’s a necessity. That’s why we take a proactive service approach to catch small issues before they become big disruptions.
Still, unexpected breakdowns happen. That’s why our OEM-trained service engineers are strategically positioned, fully equipped, and ready to respond fast, with the right parts and the right expertise to get you back up and running, fast. Your equipment should be working for you, not costing you. That’s why our service is focused on maximising uptime and minimising risk.
So, we ask you: How much is downtime really costing your operation, and how much longer can you afford to wait?
Dawsoncare.
Choose your perfect service plan from Dawsongroup material handling. Whether you have a truck from us, or just need service support for the equipment you own, we can recommend the perfect package from our range of service options tailored to your specific requirements. We aim to provide a cost-effective and efficient solution every time with built-in flexibility should your needs change over the contract period.
Choose from either a full-service contract, a preventative maintenance agreement, a safety inspection agreement or for full flexibility opt for our pay-as-you-go package.
Spare Parts.
We’re your one-stop shop for spare parts and attachments for all types of material handling equipment, including forklift trucks, warehousing equipment, access platforms and much more.
No matter what make of forklift truck or material handling equipment you operate, we can supply you with spare parts from our extensive parts stockholding, and if we don’t have your requirements in stock, we can normally deliver these to you on the next working day.
When you do have an inevitable vehicle off-road, our nationwide service network ensures that your local accredited service technician is on-site within four working hours. Because they know you, your trucks and your business, their van stock will accurately reflect the requirements of your fleet. This is why we have such an enviable first-time fix rate.
Fully Equipped Workshop.
Our depot at Garforth, West Yorkshire, has a modern and fully equipped 6-bay workshop as well as vehicle lifts, welding bays, metal saws and presses in the machine shop, a hydraulic hose-making facility with heavy-duty swaging machinery, and a brand-new heated spray booth.
This provides a comprehensive refurbishment facility for all forklifts and warehousing equipment, including equipment from our rental fleet that is being prepared for sale, and customer trucks that are in for overhauling or full refurbishments.
When it comes to rebuilds and used equipment, our workshop team has over 25 years of experience and will carry out an extensive and complete inspection which includes a 125-point check, and thorough consultation with the sales team – we will ensure the necessary work to meet all relevant regulations is completed. The same procedure is followed when preparing used machines for casual/contract hire.
Fleet Cost Management.
Fleet Cost Management from Dawsongroup material handling supports better decision-making and improved bottom line results through our disciplined approach to capturing data and presenting it as knowledge that can be acted upon.
From day-to-day decisions to the big-picture view, we provide the tools that enable managers to identify issues, set goals and measure success.
Understanding your true maintenance expense is the key to gaining control of your costs and identifying opportunities to improve fleet performance. We offer a simple and efficient fleet maintenance management system that accurately captures total maintenance costs for individual lift trucks and entire fleets over multiple locations.
Telemetry Systems.
Technology has revolutionised the way we capture, share and act on information, in our personal lives and most aspects of modern business. Our range of telematic systems brings the benefits of technology to material handling by connecting lift trucks, operators, and facilities to give you a new perspective on your fleet.
Our telematics system enables forklift fleet users to better manage their operators and assets. The system monitors and communicates a wealth of invaluable fleet truck usage and performance information. Lift truck sensors, remote technology, integrated electronics/display, automated processes and insightful reports work together to reduce paperwork, simplify fleet management and substantially save time and costs.
When robust data drives confident decisions, your organisation can achieve improved results: lower costs, higher productivity, improved safety and compliance, optimised operations.
Flexible & Bespoke Service Support Solutions.
Quality
We know that reliability, efficiency, and safety are vital to material handling. That’s why we only offer market-leading assets to ensure your operations are running as smoothly as possible with minimum disruptions and accidents.
Support
We understand that unexpected problems are an inevitable part of any operation, which is why we provide top-quality nationwide support to ensure your systems continue to run smoothly. Our reliable support minimises downtime and keeps your operations on track.
Flexibility
Agility is paramount in modern-day material handling, that’s why we offer built-in flexibility should your needs change over the contract period. This ensures that your operations remain efficient and effective, enabling you to respond swiftly to unforeseen circumstances.
Consultative Service
As an independent rental and service provider, we pride ourselves on our ability to collaborate with many of the leading brands in the industry. Our independence means we prioritise your needs over any brand affiliation, ensuring that you receive the best options available without compromise.
We pride ourselves on our great customer care.
Working with Dawsongroup material handling.
See what companies like yours think of Dawsongroup material handling.
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“The hire team at Dawsons are friendly, responsive, and always supportive, making it easy to get the help I need to assist my customers.
UK Rental Co-Ordinator
Combilift.
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Dawsons FLT’s always arrive when they say they will and always meet our needs when we need to hire attachments which are a necessity for our business. The hire department are always friendly and helpful when contacted and do their best to make sure we have the FLT’s that we need.
Sue Kilford
Operation & Finance Administration, Varfell.
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Dawsons are responsive and efficient with our MHE needs. In a fast-paced logistics environment, having a reliable partner to quickly address breakdowns is crucial.
Amy Siddall
Facilities Supervisor, Advanced Supply Chain
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Dawsongroup’s dedication and professionalism have made a significant impact on our operations. The team’s responsiveness and willingness to go above and beyond have not gone unnoticed. It is rare to find such a high level of commitment and expertise, and we feel fortunate to have Dawsongroup as a partner.
Tim Widdicombe
Operations Site Manager, Sharpsmart Rainham
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We changed to Dawsongroup primarily for the service, on the occasions when repairs are needed, they’re usually fixed the same day, depending on what time we call. It makes a big difference as we have much less downtime than before. The more trucks we have running, the more efficient we are.
John Burns
Transport Warehousing Dispatch Manager, Sheard Packaging
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We began replacing other equipment as contracts came to their end, and after building a solid relationship, now the majority is covered by Dawsongroup. Better service and a faster speed of repair from Dawsongroup has improved our productivity significantly.
Darren Kirkham
Warehouse & Material Handling Account Supervisor, Verallia
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Do you know what good service is? Not just call-outs and maintenance, but the whole support package you get with a company like Dawsongroup. I often receive calls and emails from other FLT suppliers, but I know that whatever they promise, I already have everything I need with Dawsongroup.
Paul Trueman
Transport Manager, Carpenter Ltd.